Effective Date: June, 2020

These Terms and Conditions ("Terms") govern your use of the website and services provided by On The Go Laundry NYC Corp, operating under the name On The Go Laundry NYC and also doing business as On The Go Cleaners ("Company", "we", "us", or "our"). By accessing or using our website or services, you ("you", "your", "customer", or "user") agree to be bound by these Terms.

1. Website Use

1.1 Ownership and Access
The use of this website is subject to the following terms of use. Unauthorized linking to this website from another source is prohibited without our prior written consent.

1.2 Content Disclaimer
All website content is provided for general information and is subject to change without notice. We make no guarantees regarding the accuracy or completeness of information and disclaim liability for any errors or omissions.

1.3 Intellectual Property
Reproduction of website content, including but not limited to design, layout, graphics, and text, is strictly prohibited unless in accordance with our copyright notice.

1.4 Unauthorized Use
Any unauthorized use of the website may result in legal action and/or be a criminal offense.

1.5 Jurisdiction
Any disputes shall be governed by the federal laws of the United States and the laws of the State and City of New York.

2. Garment Care and Limitations of Liability

2.1 Cleaning Process
We use industry-standard methods tailored to the condition and type of each garment. However, we assume no liability for:

• Inherent weaknesses or defects in garments.
• Damage to delicate materials (e.g., silk, leather, suede, lace, etc.).
• Trims, buttons, beads, sequins, buckles, and similar embellishments.

2.2 Inspection and Missing Items
While we take precautions to inspect garments for valuables, we are not responsible for personal items left in clothing. Claims for missing items must be submitted within 48 hours of delivery, accompanied by proof of purchase and the delivery ticket.

2.3 Unclaimed Garments
In accordance with New York State law, unclaimed garments will be held for a maximum of three (3) months, after which they will be donated to charity.

2.4 Limitation of Liability
Our liability for lost or damaged garments shall not exceed ten (10) times the cost of cleaning the item, regardless of brand, condition, or replacement value.

3. Dry Cleaning Policies

3.1 Damage Claims
We are not responsible for manufacturer defects or incorrect care labels. All damage claims must be submitted within 48 hours of delivery and must include proof of purchase and a service receipt.

3.2 Compensation Method
Approved claims will be reimbursed based on the International Fair Claims Guide (International Fabricare Institute) and are capped at ten (10) times the cleaning cost.

3.3 Stain Removal
Stain removal is not guaranteed. Additional cleanings for persistent stains will incur extra charges.

4. Laundry Policies

4.1 Shrinkage Disclaimer
Garments may shrink in the drying process. While we offer low heat and hang-dry options, shrinkage may still occur. We are not liable for such occurrences.

4.2 Hang-Dry Policy
Items returned as hang-dry will be damp. Customers are responsible for completing the drying process after delivery.

4.3 Lost Items
Claims for missing items must be submitted within 48 hours of delivery with proof of purchase and the order ticket. Compensation will be the lower of:

• Ten (10) times the cleaning charge, or
• Replacement value:
  • 100% for items purchased within 3 months
  • 50% for items 3–12 months old
  • 25% for items older than 12 months

4.4 Wash & Fold Claims
We must receive a detailed itemized list (brand, style, color, size) at drop-off to process any claim. Without this list, we are not responsible for lost or damaged items. Compensation (if applicable) is capped at 10x the order charge, preferably in the form of store credit.

4.5 Delicate Items
We do not hand wash garments. Damage to garments labeled as "hand wash only" is not our responsibility.

5. Service Policies

5.1 Turnaround Time
Turnaround times are not guaranteed. While we aim to return morning pickups the same day and afternoon/evening pickups the next day, delays may occur due to logistics or processing issues.

5.2 Delivery and Return Policy
Laundry may be delivered even if no one is home. We are not liable for lost or stolen items left outside a residence.

5.3 Surveillance Policy
We reserve the right to record garments and customer items at our cleaning facilities for security, quality assurance, and dispute resolution purposes.

5.4 Minimum Order Requirements

• General: $25 minimum per order
• Laundry: Minimum charge based on 10 pounds per bag
• Rates and pound pricing are subject to change.

5.5 Discount Policy

• Discounts apply only to the amount exceeding the $25 minimum.
• Discounts are not valid for hotel pickups.
• One discount per customer, regardless of promo code.

5.6 Missed Pickup Fee
A $10 fee will apply for any missed pickups.

5.7 Service Area Surcharge
Orders outside our standard service area are subject to a $50–$100 minimum, at our discretion.

5.8 Hotel Orders

• Minimum charges apply.
• No discounts permitted.
• We do not supply laundry bags.

5.9 Office Building Orders
We do not service office buildings. Orders picked up from such locations are subject to minimum charges. No discounts will apply, and we do not provide bags.

5.10 Walk-Up Building Policy
We are not obligated to deliver to units above the 3rd floor of a walk-up building. Drivers may do so voluntarily, especially if tipped, but it is not guaranteed.

6. Payment and Credit Card Authorization

6.1 Payment Terms
Payment is due at the time of delivery. Accepted payment methods: credit/debit card only.

6.2 Late Payments
A 10% late fee will be added every two weeks for unpaid invoices.

6.3 Card Authorization
We reserve the right to charge any card on file if your primary card declines.

7. Customer Property and Responsibility

7.1 Pre-Wash Requirements
Customers must inspect and empty all garments. We are not responsible for stains caused by items left in pockets (e.g., makeup, lip balm, crayons, etc.).

8. Marketing and Communication Policy

By using our services, you consent to receive transactional, promotional, and reminder emails from On The Go Laundry NYC.

9. Tipping Policy

Tipping is optional. Online tips may be used to support operational and delivery expenses. Customers may also tip drivers directly in cash.

10. Customer Agreement

By placing an order, you agree that:

• You accept all risks associated with laundry and dry cleaning.
• You accept our limitation of liability as outlined.
• Any claims must follow the procedures stated in this document.
• You are bound by these Terms and Conditions in full.
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Contact Information

For questions or claims, please contact us at:
On The Go Laundry NYC / On The Go Cleaners
Email: support@onthegocleaners.com
Phone: (212) 668-4346